Privacy Policy
Last updated: May 1, 2026
1. Introduction
Energy Cooling Solutions ("ECS", commercial registration 7052273005) respects your privacy and is committed to protecting your personal data in line with the Saudi Personal Data Protection Law (PDPL) and international best practices.
This policy applies to all visitors and customers using our website energycoolingsolutions.sa or contacting us through any of our digital channels.
2. Data We Collect
Information you provide voluntarily: name, phone number, email, company name, city, requested service, and any additional details you include in a message or WhatsApp conversation.
Information collected automatically: IP address, browser type, operating system, pages visited, visit time, and referral source, using cookies and analytics tools such as Google Analytics.
3. How We Use Your Data
Responding to inquiries, quotation requests, and scheduling site surveys.
Delivering agreed services and managing projects and maintenance contracts.
Improving the website experience and analyzing which pages and services are in highest demand.
Measuring the effectiveness of our Google Ads and social media campaigns.
Communicating updates relevant to your active service or contract.
4. Cookies
We use essential cookies needed for the site to function, analytics cookies for performance measurement (Google Analytics 4), and marketing cookies to attribute campaign conversions (Google Ads).
A cookie consent banner is shown on first visit. You may reject analytics and marketing cookies; the site will continue to function normally without them.
5. Sharing With Third Parties
We share only the data necessary with trusted service providers that help us operate, including Google (Analytics and Ads), Meta (Facebook Pixel when enabled), Vercel (website hosting), Supabase, and Notion (request storage and management).
We do not sell your personal data, and we do not share it for marketing purposes with other companies without your consent.
6. Data Retention
Contact requests are retained for 24 months for follow-up and customer service purposes, then archived or deleted.
Data of active customers under contract is kept throughout the contract period plus five years afterwards in line with Saudi commercial and accounting regulations.
7. Your Rights
You have the right to access the data we hold about you, correct it, restrict processing, or request deletion.
You may opt out of marketing communications at any time without affecting your active service.
To exercise any of these rights, contact us at ecsolutions.saudi@gmail.com and we will respond within 30 days.
8. Security
We apply technical and organizational measures to protect your data from loss or unauthorized access, including HTTPS encryption, restricted access controls, and regular backups.
No system is fully invulnerable; in the event of a security incident affecting your data we will notify you within 72 hours.
9. Changes to This Policy
We may update this policy from time to time to reflect service or regulatory changes. The latest revision date is shown at the top of this page, and material changes are communicated via email or website notice.
10. Contact
For any inquiries about this policy or your data rights, please contact us:
Email: ecsolutions.saudi@gmail.com
Phone / WhatsApp: +966 55 444 0612
Address: Riyadh, Kingdom of Saudi Arabia